Last updated: October 17, 2026

We want you to love what you buy. And if you don’t, we want sorting it out to be painless. Here’s how it works.

You have 7 days

You can ask for a return or refund within 7 days of your order being delivered.

What can be returned

To be accepted, the item should be:

• Unused, and in the same condition it arrived in
• In its original packaging, with tags and any accessories
• Sent along with your order number

What can’t be returned

For hygiene and safety reasons, we can’t take back:

• Beauty, personal care or hygiene products that have been opened
• Underwear, swimwear and similar items
• Custom or personalised products
• Gift cards
• Anything damaged through use after it was delivered

Arrived broken, faulty or wrong?

That’s on us, and we’re sorry. Email spidermart2002@gmail.com within 7 days of delivery with your order number and a couple of clear photos of the item and the box. We’ll send you a replacement or give you a full refund. Your choice, and it won’t cost you a thing.

How to start a return

Just email us at spidermart2002@gmail.com with your order number and tell us why you’re sending it back. We’ll reply with the return address and next steps.

Please don’t post anything back before talking to us. Parcels that arrive without warning can get lost in the system, and we may not be able to accept them.

Who pays for return shipping?

If we made the mistake (damaged, faulty or wrong item), we cover it. If you’ve simply changed your mind, return postage is on you, and the original shipping fee isn’t refunded.

When will I get my money back?

Once your return reaches us and we’ve checked it over, we’ll email to confirm. Approved refunds go back to the card or account you paid with within 5 to 10 business days. Some banks take a few extra days to show it, so give it a little time.

Want to cancel?

No problem, as long as your order hasn’t shipped yet. Email us quickly and we’ll cancel it and refund you in full. Once it’s on its way we can’t stop it, but you can still return it under this policy.

Questions?

Write to us at spidermart2002@gmail.com. We’re happy to talk it through.