Got a question? Something not right with your order? Or just want to know more about a product before you buy? We’re happy to help.

The quickest way to reach us

Send us an email at spidermart2002@gmail.com

We reply to every message ourselves, usually within a day or two (Monday to Saturday). If it’s a busy week it might take a little longer, but you won’t be left hanging.

Help us help you faster

If your message is about an order, please add:

• Your order number (it’s in your confirmation email)
• The email you used when ordering
• What went wrong, in a sentence or two
• A photo or two if the item arrived damaged or isn’t what you ordered

Maybe your answer is already here

• FAQ: the questions people ask us most
• Shipping Policy: delivery times, tracking and customs
• Refund and Returns: how returns work
• My Account: check your order status anytime