Quick answers to the things people ask us most. Can’t find yours? Email spidermart2002@gmail.com and we’ll get back to you.

Ordering

How do I place an order?

Find something you like, pick your size or colour if there’s an option, hit “Add to cart”, then head to checkout. That’s it.

Can I change or cancel my order?

Yes, as long as it hasn’t shipped yet. Email us as soon as you can with your order number and we’ll sort it out.

I didn’t get a confirmation email. Did my order go through?

Check your spam or promotions folder first. It often hides there. If it’s not there either, log in to My Account or email us and we’ll check for you.

Shipping

Do you ship to my country?

Most likely. We ship worldwide, and you’ll see whether your country is available when you enter your address at checkout.

How long will it take to arrive?

Orders ship within 1 to 3 business days, then usually take 7 to 20 business days to reach you, depending on where you are. More details are on our Shipping Policy page.

How do I track my order?

We’ll email you a tracking number once your order ships. Tracking can take a few days to start updating, so give it a little time.

Will I have to pay customs fees?

Some countries charge import duty or taxes on parcels from abroad. If yours does, those are paid by you when the parcel arrives. They aren’t included in our prices.

Payments

How can I pay?

You’ll see all available payment options at checkout. Everything is processed by trusted, secure payment providers.

Is it safe to use my card here?

Yes. Our site runs on a secure HTTPS connection, and your card details go straight to the payment provider. We never see or store them.

Returns and refunds

Can I return something?

Yes, within 7 days of delivery, as long as it’s unused and in its original packaging. Full details are on our Refund and Returns page.

My item arrived broken or it’s the wrong one. What now?

Sorry about that! Email us within 7 days of delivery with your order number and a few photos, and we’ll send a replacement or refund you in full.

How long does a refund take?

Once approved, refunds go back to your original payment method within 5 to 10 business days. Your bank might take a few extra days to show it.